Cloud Technical Solutions Engineer, Billing (English, Spanish)
Campoal LLC
Campoal LLC
Job Description
Minimum qualifications:
- Bachelor’s degree in Computer Science, a related technical field, or equivalent practical experience.
- 5 years of industry experience, including 3 years of experience guiding a technical customer-facing team.
- Experience advocating for clients needs.
- Ability to speak and write in English and Spanish fluently.
Preferred qualifications:
- Experience in troubleshooting, and supporting large-scale applications such as web services, data storage, databases, data pipelines, high-performance computing, commerce engines, with Linux/Unix or Windows operating systems.
- Experience in programming/scripting languages such as Java, C, C++, Python, shell scripting, and JavaScript.
- Experience supporting large-scale billing systems.
- Ability to operate in a customer focused environment and advocate for customers across a cross-functional organization.
- Familiarity with application-level data storage, retrieval, and analysis tools and concepts such as SQL, NoSQL, logs analysis, protocol buffers, and MapReduce.
About the job
The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. You listen to the customer and swiftly problem-solve technical issues to show how our products can make businesses more productive, collaborative, and innovative. You work closely with a cross-functional team of web developers and systems administrators, not to mention a variety of both regional and international customers. Your relationships with customers are crucial in helping Google grow its Cloud business and helping companies around the world innovate.
In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will develop team members into highly skilled troubleshooting experts who can diagnose a wide variety of cloud computing issues within minutes.
You will make our products easier to adopt and use by making improvements to the product, tools, processes, and documentation. Our Technical Solutions team is focused on the customer, and you will help drive the success of Google Cloud by understanding and advocating for our clients needs.
Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.
Responsibilities
- Own and resolve enterprise client billing problems through effective diagnosis and troubleshooting.
- Act as a consultant and subject matter expert for clients and internal stakeholders in sales, account management, and customer organizations to resolve billing issues.
- Work closely with product and engineering teams to improve our products.
- Understand client issues and advocate for their needs with cross-functional teams like Product Management and Software Engineering.
- Develop an in-depth understanding of Google’s product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis, so we can identify and resolve future issues quickly.
Job Summary
Campoal LLC
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