Share your work often. Openly seek critique. Have the difficult, honest conversation as soon as possible. Get it off your chest
Simplify – refine ideas until they’re easy to explain. Say exactly what you mean. Take care to confirm that you’ve been understood
Love your teammates and our customers (even when they make it hard). Bring positive vibes. Be generous with “thank you” and “sorry.” Lift people up with respect and empathy. Take care of yourself
Remember that merchants are trusting you with their livelihoods. Please give this responsibility your very best. Don’t pass the buck – take ownership of your responsibilities, think three steps ahead, and follow through. Be a domain expert your team can rely on. Deliver consistent excellence, and require it from others.
See every situation as a learning opportunity. Experiment and make new mistakes. Strive to get a little better at something, every day
Find the joy in everything :). This thing is bigger than all of us. Celebrate the wins, and cherish both the lessons, and the people we’ll meet along the way. Be brave. Banish fear. Have fun. ❤️